Modules
What PqrsIA includes
A complete suite to receive, answer and archive within the law. Each module installs as a plugin: your entity turns on the ones it needs and adds more whenever it wants.
Multichannel single front desk
Everything that reaches the entity comes in through one place and becomes a registered filing.
- Incoming, outgoing and internal numbering, with labels and attachments
- Accessible web form that can be embedded in the entity's website
- Institutional email that becomes a filing, with its own inbox
- Verbal and in-person requests
- WhatsApp, chat with a citizen assistant and an API to file from other systems
- Cancellation with a record and proof of unavailability
PQRSD with a deadline engine
Petitions, complaints, claims, suggestions and reports, with the full Law 1755 deadline engine so nothing expires.
- Legal and special types: tutela, members of Congress, Ombudsman, habeas data and access to information
- Business-day calendar and deadlines per type
- Requests for information, clarification, extension, transfer, withdrawal and positive silence
- Priorities, traffic-light status and due-date alerts
- Inboxes, manual and rule-based assignment, reassignment, return and internal consultation
- Timeline for every request
Responses and signature
Drafting, review, signature, delivery and notification of responses and acts, with segregation of duties.
- Letterhead templates and a versioned editor
- Review with a quality checklist
- Signature matrix, electronic signature and verification QR code
- Batch digital signature and administrative acts
- Email delivery with proof; personal notification and notification by notice
- Certified mail, 4-72, physical delivery logs and returns tracking
Citizen portal
Citizens file from their phone, without an account, and always know where their request stands.
- Step-by-step form, anonymous filing included, with confirmation
- Status lookup, with actions, and notification inbox
- Optional account and Digital Authentication
- Appointments, dynamic forms and public statistics
- Service channels and dignified-treatment charter
- GOV.CO bar and accessibility under Resolution 1519 of 2020
Electronic records management (SGDEA)
Every answer lands in its case file, classified according to the entity's retention schedules.
- Classification charts (CCD) and retention schedules (TRD), with import
- Electronic case file with signed index and inventory (FUID)
- Scanner capture and OCR
- Transfers, final disposition and loans
- Hybrid case files, preservation and contingency plan
- Access classification and a hash for every document
Governed AI
AI helps read, classify and draft. A person always reviews and decides, and personal data is redacted before it reaches the model.
- Suggested classification, routing and priority
- Data extraction, summaries and duplicate detection
- Draft answers with sources and quality review
- Speech to text and a citizen assistant
- Semantic search and topic analytics
Statutory reports and dashboards
The reports that are put together by hand today come out of the system, with verifiable data.
- Quarterly PQRSD report
- Internal control report
- Index of classified and reserved information
- Dashboards and indicators, and search with filters and permissions
Integrations
PqrsIA connects with the services the entity already uses and with digital government.
- Institutional email and single sign-on (SSO)
- Digital signature and timestamping
- 4-72, certified mail and SMS
- WhatsApp and Digital Authentication
- X-Road and Citizen Folder
- Public API and webhooks
Migration
Changing systems should not cost the entity its history.
- Importer from ORFEO
- Importer from spreadsheets
Migration from other systems is handled as a project.
Administration, branding and security
Each entity configures the suite from the interface, turns on its modules and applies its brand, with security and privacy by design.
- Turning modules on and off, without reinstalling
- Departments, users, roles, request types, templates, channels and legal texts
- Logo, images, one of six palettes, own domain and email from the entity's domain
- Single sign-on or MFA, isolation between entities, encryption and backups
- Immutable audit log and full data export
What PqrsIA does not do
So you know what to expect, these are outside the suite.
- The entity's full website or e-government portal. PqrsIA plugs into the existing one.
- Complex mission-specific procedures, such as licenses or permits with payments.
- ERP: finance, accounting, payroll or procurement. It integrates through the API.
- Issuing digital signature certificates. Accredited certification authorities do that.
- Physical custody and bulk scanning as a service.
- IT help desk.
Which modules does your entity need?
Tell us what you receive, how you answer and how you archive today.
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