Modular suite · A BPD product
Receive, answer and archive within the law.
One product for a public entity to receive, answer and archive everything that reaches it, within the law, faster, and with AI that helps without deciding for anyone.
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The law, built in
Designed around Law 1755, AGN Agreement 001 of 2024 and MinTIC rules.
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AI with a person in charge
AI suggests. A person reviews and decides, always.
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The data belongs to the entity
Export it whenever you want, in open formats, at no cost.
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Configured, not coded
Each entity adapts it from the interface, with no custom development.
The problem
What holds public entities back today
Entities must receive, register, answer within legal deadlines and archive everything that reaches them. With today's tools, that is hard.
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Late answers, real exposure
A petition left unanswered ends in tutela actions, contempt and disciplinary proceedings.
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Email takes over
Email is the main channel. Someone copies each request by hand into an old system or a spreadsheet.
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Ten-year-old software
Many entities run unsupported systems that stopped evolving years ago.
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AI outside the system
General-purpose AI tools are used to draft answers, with no control over citizens' data.
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Statutory reports by hand
The quarterly PQRSD report, the internal control report and the classified information index are put together by hand.
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The rules changed; the software didn't
AGN Agreement 001 of 2024, the PTEP and Directive 007 of 2025 changed the rules. Almost no system reflects it.
The solution
One product, from the front desk to the archive
A complete suite. Each module installs as a plugin, and your entity turns on only the ones it needs.
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PQRSD with a deadline engine
The full Law 1755 engine, with the special types: tutela, members of Congress, Ombudsman, habeas data and access to information.
- Calendar and legal deadlines
- Requests for information, extensions, transfers and withdrawals
- Priorities, traffic-light status and alerts
- Inboxes and rule-based assignment
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Multichannel front desk
In person, email, web, verbal, WhatsApp, chat and API. Everything ends up as a registered filing.
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Responses and signature
Drafting, review, signature, delivery and notification of responses and acts, with templates and a quality checklist.
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Citizen portal
Step-by-step form and status lookup. Citizens file without creating an account.
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Records management (SGDEA)
Classification charts, retention schedules, case files, index, inventories, transfers, disposition, loans and preservation.
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Governed AI
Classification, routing, summaries, drafts with sources and semantic search. A person always decides.
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Statutory reports and dashboards
Statutory reports come out of the system, with verifiable data.
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Integrations
Email, SSO, digital signature, 4-72, WhatsApp, Digital Authentication, X-Road, Citizen Folder and public API.
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Migration
Importer from ORFEO and spreadsheets, so no history is lost.
- functional requirements
- 281
- modules in the definition
- 20
- governed AI functions
- 18
This is how the suite is defined.
What changes
A better day for everyone involved
Figures are product design targets, not measurements.
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The citizen
Files in 3 minutes from a phone, without an account, and can always see where the request stands and when the answer is due.
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The front desk
An email becomes a classified, registered filing in 15 seconds; a letter, in 60.
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Whoever answers
Gets the request summarized, with the law and previous answers at hand, and a draft with sources to edit and send for review.
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Managers and leadership
See what is due today, who is behind and what people complain about, without asking for a report.
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Records management
Every answer lands in its case file, with retention schedule, signed index and inventory ready for transfer.
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Internal control and transparency
Statutory reports come out of the system, with verifiable data and an audit log no one can alter.
Who it's for
Built for Colombian public entities
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Small and mid-sized local entities
Ombudsman offices, councils, local comptrollers, category 4 to 6 municipalities, decentralized institutes and public hospitals, with small IT teams.
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Entities using ORFEO today
With an importer that brings the history over, a modern interface and no server to maintain.
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Mid-sized and large entities
Departmental governments, capital-city municipalities, hospitals and national entities.
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Private organizations that answer petitions
Utilities, family compensation funds and health insurers, with the same deadline engine.
How it works
A modular suite: your entity chooses
Each module is a plugin. It is turned on or off without affecting the others and without custom development.
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Choose the modules
Your entity decides what it needs: front desk and PQRSD, records management, AI, integrations or the full suite.
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Turned on, not coded
Each module installs as a plugin and is turned on from the admin console, with your entity's brand and rules.
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Grow when you need to
Turn on more modules later, without reinstalling and without losing data or history.
FAQ
What people usually ask
Who is PqrsIA for?
For Colombian public entities that receive and answer requests, and for private organizations that answer petitions, such as utilities, family compensation funds and health insurers.
Do I have to buy every module?
No. PqrsIA is a modular suite: each module installs as a plugin and your entity turns on only the ones it needs. You can turn on more later, without reinstalling.
How is it purchased?
As a cloud service with an annual subscription per entity and unlimited users. Other arrangements are negotiated case by case.
Does the data belong to the entity?
Yes. The entity can export all of its data whenever it wants, in open formats, at no cost.
Where is the data hosted?
In a cloud region of a country with an adequate level of data protection according to Colombia's SIC, under a data transmission agreement with each entity. Hosting the data in Colombia is an add-on option.
Can we migrate from ORFEO?
Yes. PqrsIA includes an importer from ORFEO and from spreadsheets. Migration from other systems is handled as a project.
Does it comply with the law?
It is designed to comply with Law 1755 of 2015, AGN Agreement 001 of 2024, Decree 1078 of 2015, Resolution 1519 of 2020 on accessibility and Law 1581 of 2012 on data protection.
Does the AI decide for the entity?
No. AI helps classify, summarize and draft answers with sources, and a person always reviews and decides, as Directive 007 of 2025 requires.
Do citizens need an account?
No. Citizens can file without an account. An account is optional.
Can it be installed on the entity's own servers?
It can be negotiated case by case. The architecture is portable.
Does it carry the entity's brand?
Yes. Each entity adds its logo, its images and one of six color palettes, within the GOV.CO UI Kit.
Does your entity want to answer on time and archive within the law?
Tell us how you work today and which modules you need.
Request information